Pengs Stone Products

A Stone Products Expert You Can Trust

Tel:+86 769-8549 5282
Fax:+86 769-8110 9829
Address: Yun Cheng District, Yunfu City, China
Email: sales@pengstone.com

You are here: FAQs

FAQs

1, First of all, send your RFQ (Request For Quote) to us by email, fax or telephone. The RFQ shall include the product number of stone, quantity, size, surface finish, drawing, packaging requirements, quality requirements, shipment destination etc.

2, We will study your RFQ and check our production capability and capacity availability. When we are able to meet your requirements, our sales will send you a quote within 48 hours. In case we can not meet your requirements, we will also respond to your RFQ telling what the problem is within 48 hours.

3, Then you should review our quote carefully and do not hesitate to contact us if you have any questions about the quote. After you have reviewed our quotation, you should send a quotation acknowledgement to us.

4, We then prepare a Proforma Invoice (PI) or a Sales Contract for your review, you should confirm the PI or contract and then arrange down payment or issue an L/C. we'll start production as soon as we receive the down payment or L/C.

5, After the shipment is made, we will fax the B/L to you, then you should pay the balance or present all documents with L/C to the bank.

6, Finally, we will send all of original documents to you or make telegraphic release as soon as we receive the balance of payment.

Yes, you can send an email to our sales requesting for samples. Normally, the size of stone sample we provide is 10 x 10 x 1 cm (4" x 4" x 3/8") or 15 x 15 x 1 cm (6" x 6" x 3/8"). The samples are free of charge ex-factory, but you need to pay for the courier cost. The courier cost can be refunded if you place orders with us.

NOTE:
Big size tile samples are also available but they are very heavy and the courier cost will be much higher.

Payment for sample courier cost:
1. Freight collected. (Please note that not all courier service provider accepts freight collected.)
2. Pay by Paypal.

Yes, you can request our catalogs by sending emails to our sales.

It depends. Normally, our minimum order quantity is one 20' full container load. You can buy one container of same type of products or one container of different types of products. LCL container (less than a container load) is also acceptable. This is very flexible. Just feel free tell us what you need and we will try our best to satisfy you.

Our standard payment term is T/T (50% in deposit, balance on receipt of copy of B/L) or irrevocable letter of credit at sight.

It depends on your order quantity and complexity, Normally within 20-45 days after receipt of your L/C or downpayment.

No matter it is a small or a big order, our quality controls will follow the whole process of the production. First of all, they will inspect the quality of the raw material before the workers start production. When the production is completed, our quality assurance will check every piece of finished product before they are packaged and ready for shipment. Quality is of vital importance for our company. It is our commitment that we will not ship any defective products to our customers.

Is impurity of the stone considered as a defect? Go Top

No. In most cases, color or texture variation actually contributes to the beauty of natural stones. That is why we offer you an option to request the pictures of raw stones before being fabricated and carved into final products.

At Xiamen Port in China, we could load the maximum gross weight of 27 tons into one 20'container. Therefore, how much stone you could load per 20' container depends on the weight limit on the roads or railway of your country. The density of stone colors ranges from 2600 to 3000KGS per cubic meter. The marble is around 2600KGS per cubic meter. The granite is around 2700KGS per cubic meter except for black granite with a density of 3000KGS per cubic meter. Please note that there should be at least 1000KGS held for the weight of the wooden crates. Therefore, for America, the quantity per 20' container load is as follows.
3/8" thickness: 6459 sq.ft.
3/4" thickness: 3229sq.ft
1 1/4" thickness: 2153 sq.ft.
1 1/2" thickness: 1615sq.ft.
2" thickness: 1292 sq.ft.

For most of the European countries and Middle East, the quantity per 20'container load is as follows.
1cm: 935M2
1.2cm: 772M2
1.5cm: 617M2
2cm: 463M2
2.5cm: 370M2
3cm: 309M2
4cm: 231M2
5cm: 185M2